Refund Policy

Last updated 12 October 2026

Subscriptions

Where a product offers a free trial, no card is charged until the trial ends and you choose to continue.

You can cancel at any time. Cancelling stops the next payment; access continues until the end of the period already paid for.

We do not normally refund part of a month already used. We will refund the most recent payment in full if you cancel within 7 days of that payment and have not materially used the service in that period, or if the service was unavailable for a prolonged time through our fault.

Digital goods

Digital goods are delivered immediately and cannot be returned. We will nevertheless refund a purchase in full if you contact us within 14 days of buying and the material has not been substantially downloaded or consumed.

We also refund in full, at any time, where:

• the file was never delivered or could not be opened, and we could not fix it;
• you were charged twice for the same purchase;
• the purchase was not authorised by you.

How to request a refund

Email info@liliumdigital.io from the address used for the purchase, saying what you bought and when. No particular form of words is needed.

We answer within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Statutory rights

If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from a distance purchase within 14 days. For digital content delivered immediately, that right ends once delivery has begun with your consent. Nothing in this policy reduces rights you have by law.

Chargebacks

If something is wrong, please write to us before raising a chargeback with your bank. In almost every case we can settle it faster directly.